Return Policy

Morgan Atlantic makes sure that all products are shipped as per the given orders.

However, due to hum unintentional human error or some unforeseen technical

glitch, you may end up receiving an incorrect product. In such case, or alternatively, if you

are not satisfied with your purchase, we will refund the purchase

price as per the following return and refund policy.

Morgan Atlantic makes sure that all products are shipped as per the given orders. However, due to hum unintentional human error or some unforeseen technical glitch, you may end up receiving an incorrect product. In such case, or alternatively, if you are not satisfied with your purchase, we will refund the purchase price as per the following return and refund policy.

Eligibility for Return:

  • You must make your request for a refund within 15 days of the invoice date and we will email you, sharing simple instructions on to how make refund request.
  • You need to flag discrepancies between the received product and the ordered product within 2 days of receipt of the item, otherwise, no return will be entertained by Morgan Atlantic.
  • Please return the product as soon as you receive our email, furthermore, you need to make sure that the content is complete and fully within the original / manufacturer’s packaging with all accessories.
  • Shipping charges are non-refundable.

Refund and Return of Non-Faulty Items:

  • Refund of non-faulty items is the exclusive and absolute discretion of Morgan Atlantic. In case of return of non-faulty items, the goods must be unopened, and the seal of a manufacturer must be intact and in perfect condition. It should be noted that the return of non-faulty items is subjected to a 25% restocking fee or more.
  • Non-fault items must be returned in perfect condition, accessories, manuals, software, and warranties should be within the original packaging and packaging must be undamaged and genuine.

Return/Return of Faulty:

For all faulty items under warranty, we have a policy for return or repair. In case you end up receiving a faulty item under warranty, you need to raise an RMA request in line with the terms and conditions discussed below.

 

  • Upon RMA request citing our order number, the date of purchase, and the serial number of the faulty items, Morgan Atlantic makes sure that the item under consideration is covered by warranty. After that, our team will contact you and try to address the issue through a phone call or through remote access. If the problem remains unaddressed, an RMA number will be issued, warranting you to follow our RMA procedure.
  • When a faulty item has arrived, our members will try to repair the item and if the problem remains unresolved, Morgan Atlantic will ship a replacement, which may be new, equivalent to new, and have the same specifications.

Restocking Fee:

Morgan Atlantic reserves the right to charge a 25% or more restocking fee in the following scenarios:

 

  • If accessories or other components of the original packaging are found missing.
  • If it is found that the seal is broken or damaged.
  • If the original packaging is found damaged.

How to Raise an RMA Request:

  • You need to fill out a Return Request Form to obtain your Return Merchandise Authorization within 15 days of the delivery. When we receive your request, we will email you, sharing the RMA number and return instructions. It should be noted here that returns received without valid RMA or after days of issuance of RMA number will not be entertained.
  • You are advised to pack the item in a strong box. We suggest you take the services of some trusted carrier services such as DHL, TNT, UPS, or FedEx which can help provide proof of delivery. Furthermore, get your products insured as well to avoid damage or loss. You will be liable for shipping charges and any damage or loss during transit.
  • You need to write the RMA number prominently on the box, and never ever write any label or RMA on the genuine packaging of the manufacturer. It may lead to cancellation of the return request by the manufacturer.
  • You must ship a product to given address provided with the RMA email. If the product is shipped to the wrong address, it will lead to delays in refund or return.

Additional Notes:

  • If you receive a parcel showing clearly visible signs of damage and if it is received from carrier services such as DHL, TNT, UPS, or FedEx, etc, refuse to receive the parcel, and email us immediately. In case you receive a damaged product within the box, contact us right away at the given contact no to arrange an inspection as soon as possible.

    That’s all there is to it. We are fully committed to addressing all of your queries or complaints. Day in or day out, we are ready to serve you.